FAQ FAQ FAQ FAQ FAQ FAQ FAQ

ORDERS AND SHIPMENTS

How long will my order take to arrive?

Express shipping 24/48 hours
Standard shipping 72h (3 days)

Do you deliver by hand?

Yes! In some areas we offer shipping for €5.00.
Contact us on Instagram or WhatsApp to check availability in your city.

How can I track my package?

Once shipped, you will receive an email or text message with an active tracking link .

How much does shipping cost?

FREE shipping.
Hand delivery, where available, is free .

PAYMENTS

What payment methods do you accept?

We accept:

  • Card (Visa, Mastercard, etc.)

  • PayPal

  • Klarna (Pay in 3 / Pay later)

  • Cash on delivery (where available)

Can I pay on delivery?

Yes, the tagging is available.
There may be a small surcharge.

RETURNS AND EXCHANGES

Can I change size?

Yes, you can request a size exchange within 14 days of delivery.
The product must be new and unused.

Do you accept returns?

Yes, we accept returns within 14 days .
To open a request, contact us via email or Instagram with your order number and photo.

PRODUCTS

Are the products unisex?

Yes, most of our garments are unisex .
Check the size guide on the product page.

How should I wash my clothes?

To maintain quality we recommend:

  • Wash at 30°

  • Do not use a dryer

  • Iron inside out

Are the products limited?

Yes, many jackets and drops are limited in availability .
Once a model runs out, it may never come back .

CONTACTS

How can I contact support?

You can write to us via:

  • Email: [sauchemerch212@gmail.com]

  • Instagram: @sauchemerch212

  • WhatsApp:

We respond within 24 hours .

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